Shipping policy
Shipping Policy
Last Updated: September 12, 2026
At BOO BOO, we want your order to arrive safely, accurately, and as quickly as reasonably possible.
This Shipping Policy explains our order processing times, shipping options, shipping costs, tracking information, international shipping, and what to do if your package is delayed, lost, or marked as delivered.
1. Order Processing
Orders are generally processed within 1 business day after the order is successfully placed and payment is confirmed.
Orders placed on weekends or U.S. holidays may begin processing on the next business day.
During holidays, product launches, promotions, or periods of unusually high order volume, processing may take longer than usual.
If we expect a significant delay beyond the timeframe communicated at checkout, we will make reasonable efforts to notify you.
2. Shipping Methods
We currently offer standard shipping on eligible orders.
Estimated delivery times are displayed at checkout and may vary depending on the shipping destination, carrier, and selected shipping method.
Please note that estimated delivery times are not guaranteed delivery dates unless expressly stated otherwise.
3. Shipping Costs
Our standard shipping rates are:
- $3 shipping on orders under $70
- Free standard shipping on orders of $70 or more
The shipping charge applicable to your order will be displayed at checkout before payment is completed.
4. Shipping Address
Please carefully review your shipping address before completing your purchase.
Once an order has been shipped, we may be unable to change or redirect the delivery address.
BOO BOO is not responsible for delays, failed deliveries, or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.
If you notice an address error immediately after placing your order, please contact us as soon as possible at:
Email: hello@thebooboo.baby
We will do our best to assist before the order is shipped.
5. Tracking Information
Once your order has shipped, we will generally send you a shipping confirmation email containing your tracking information.
Tracking information may take some time to become active after the carrier receives or scans the package.
You can use the tracking number provided in your shipping confirmation email to monitor the status of your shipment.
6. Delivery Delays
Delivery estimates may be affected by circumstances outside our reasonable control, including:
- Severe weather
- Natural disasters
- Carrier disruptions
- Holidays
- High shipping volumes
- Incorrect or incomplete addresses
- Customs delays
- Government restrictions
- Other unforeseen events
If your package is delayed, please check your tracking information first.
If the tracking information has not updated for an extended period or the package appears to be lost, please contact us at hello@thebooboo.baby.
We will make reasonable efforts to assist you and work with the carrier to determine the appropriate next steps.
7. Lost, Stolen, or Marked-as-Delivered Packages
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend that you:
- Check around your property and any designated delivery areas.
- Check with household members, building staff, or neighbors.
- Contact the shipping carrier for additional delivery information.
- Contact BOO BOO at hello@thebooboo.baby if the package remains missing.
We will make reasonable efforts to assist with delivery-related issues.
Please note that BOO BOO cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier, although we will review each situation individually and assist where reasonably possible.
8. International Shipping
International shipping is available.
International delivery times vary depending on the destination, carrier, customs processing, and selected shipping method.
International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated at checkout, these fees are not included in the product price or shipping charges paid to BOO BOO.
Any applicable customs duties, taxes, or local charges are the responsibility of the customer.
Customs processing and related delays are outside BOO BOO's control.
9. U.S. Territories and Military Addresses
At this time, we are able to ship within the contiguous 48 United States.
We currently do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- APO/FPO addresses
- Other U.S. territories
We are working to expand our shipping options in the future.
10. Shipping Delays and Customer Rights
We make reasonable efforts to process and ship orders within the estimated timeframes communicated on our website or at checkout.
If we are unable to ship your order within the timeframe promised, we may contact you with updated information and, where required by applicable law, provide appropriate options such as continuing with the delayed shipment or cancelling the order for a refund.
Nothing in this Shipping Policy is intended to limit any rights you may have under applicable consumer protection laws.
11. Contact Us
If you have any questions about shipping or delivery, please contact us:
BOO BOO
Email: hello@thebooboo.baby
Business Address:
1525 E Park Pl
Stone Mountain, GA 30087
United States
Customer Service Hours:
Monday – Sunday
9:00 AM – 7:00 PM EST
