Return & Refund Policy

Last Updated: September 12, 2026

At BOO BOO, we want you to love your purchase. If something isn’t right, we’re here to help.

This Return & Refund Policy explains when products are eligible for return or exchange, how refunds are processed, and what to do if your order arrives damaged, defective, or incorrect.

1. Return Window

Eligible items may be returned within 7 days of the date your order was delivered.

To qualify for a return, the item must:

• Be unused and unworn
• Be in its original condition
• Have all original tags attached
• Be returned in its original packaging, where applicable
• Include all original accessories or components, where applicable
• Not be listed as a non-returnable item below

Items that do not meet these conditions may not be accepted for return, except where otherwise required by applicable law.

2. How to Start a Return

To request a return, please contact us at:

Email: hello@thebooboo.baby

Please include the following information with your request:

• Your full name
• Your order number
• The item(s) you would like to return
• The reason for your return
• Photographs of the item, if requested

Please do not send your item back before receiving return instructions from BOO BOO.

Once your request has been reviewed, our customer service team will provide you with the appropriate return instructions.

3. Return Approval

Once we receive your return request, we will review the information provided and confirm whether the item is eligible for return.

Approved returns must be sent to the return address provided by our customer service team.

BOO BOO reserves the right to refuse returns that do not meet the requirements of this policy, except where applicable consumer protection laws provide otherwise.

4. Return Shipping Costs

For customer-initiated returns, including returns due to a change of mind, incorrect size selection, or personal preference, the customer is generally responsible for return shipping costs.

If you received an incorrect, damaged, or defective product, please contact us before returning the item.

Once the issue has been reviewed and confirmed, BOO BOO may provide an appropriate resolution, which may include a replacement, exchange, full or partial refund, and/or coverage of reasonable return shipping costs.

5. Damaged, Defective, or Incorrect Items

We want every BOO BOO order to arrive in excellent condition.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at hello@thebooboo.baby within 2 days of delivery.

Please provide:

• Your order number
• A brief description of the issue
• Clear photographs or video showing the damage, defect, or incorrect item

After reviewing your claim, we may offer an appropriate resolution, including:

• A replacement
• An exchange
• A full refund
• A partial refund
• Another appropriate resolution

Please do not discard the product, tags, or packaging until we have reviewed your claim, unless doing so is necessary for safety reasons.

6. Exchanges

If you would like to exchange an eligible item, please contact us at hello@thebooboo.baby within 7 days of delivery.

Items being exchanged must meet the same eligibility requirements described in this policy.

All exchanges are subject to product and size availability.

If your requested replacement is unavailable, we may offer an alternative item or a refund, as appropriate.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will generally be processed within 2 business days of approval.

Refunds will normally be issued to the original payment method used for the purchase.

After BOO BOO processes your refund, your bank, credit card company, or payment provider may require additional time for the funds to appear in your account.

These additional processing times are determined by your financial institution and are outside BOO BOO’s control.

8. Partial Refunds

In certain circumstances, and where permitted by applicable law, BOO BOO may issue a partial refund if:

• An item shows signs of use or wear beyond what is reasonably necessary to inspect it
• The item has been damaged after delivery
• Original packaging, tags, accessories, or components are missing
• The item's value has been reduced due to customer handling

Any deduction will be determined based on the condition of the returned product and applicable consumer protection laws.

9. Non-Returnable Items

For hygiene, safety, or other applicable reasons, certain products may not be eligible for return.

These may include:

• Personalized or custom-made products
• Items specifically marked Final Sale
• Gift cards
• Digital products
• Items that have been worn, washed, altered, or used
• Items without their original tags
• Items that cannot be returned for hygiene or safety reasons once opened or used

Any applicable non-returnable status will be clearly communicated where appropriate.

An item that would normally be non-returnable may still qualify for a remedy if it arrives damaged, defective, or incorrect, where required by applicable law.

10. Sale and Clearance Items

Unless an item is specifically marked Final Sale, sale and clearance items are eligible for return under the same conditions and within the same 7-day return window as regularly priced items.

Items marked Final Sale are generally not eligible for return or exchange, except where required by applicable law.

11. Canceled or Delayed Orders

If you need to cancel an order, please contact us as soon as possible at hello@thebooboo.baby.

We will do our best to accommodate cancellation requests before an order has been processed or shipped.

Once an order has been shipped, it may no longer be possible to cancel it.

If BOO BOO is unable to fulfill or ship an order within the promised timeframe, we will provide any notices, cancellation options, or refunds required under applicable law.

12. Items Lost or Damaged During Return Shipping

Customers are responsible for securely packaging items being returned.

When the customer is responsible for return shipping, we strongly recommend using a trackable shipping service and retaining your shipping receipt and proof of shipment until your return has been completed.

BOO BOO is generally not responsible for returned packages that are lost or damaged while in transit when return shipping is arranged by the customer, except where applicable law provides otherwise.

13. Fraudulent or Abusive Returns

BOO BOO reserves the right to review and investigate suspected fraudulent, abusive, or excessive return activity.

Where permitted by applicable law, we may refuse a return or restrict future returns in cases involving suspected fraud, misuse, or abuse of this Return & Refund Policy.

Nothing in this section limits any consumer rights that cannot legally be waived.

14. Contact Us

If you have questions about a return, exchange, refund, or damaged product, please contact us:

BOO BOO

Email: hello@thebooboo.baby

Business Address:
1525 E Park Pl
Stone Mountain, GA 30087
United States

Customer Service Hours:
Monday – Sunday
9:00 AM – 7:00 PM EST